Warranty

At Monica Monaco, we are dedicated to providing high-quality products and ensuring customer satisfaction. To demonstrate our commitment, we offer the following warranties:

Warranty Periods

  • Watches: A 24-month warranty from the date of purchase, covering manufacturing defects related to the movement, case, crystal, or clasp.
  • Jewelry: A 12-month warranty from the date of purchase, covering defects in materials or craftsmanship.

What Our Warranty Covers

Our warranty is designed to protect against issues arising from manufacturing defects. This includes:

  • Mechanical issues with the watch movement.
  • Structural defects in the case, clasp, or crystal.
  • Material or workmanship defects in our jewelry.

What Our Warranty Does Not Cover

While we take pride in the durability of our products, certain conditions are not covered:

  1. Battery Life: Natural depletion of the watch battery over time.
  2. Wear and Tear: Scratches, discoloration, peeling, or other signs of regular use.
  3. Damage from Misuse: Accidents, improper care, negligence, or non-compliance with the provided usage instructions.
  4. Unauthorized Repairs: Damage caused by non-authorized persons performing repairs, battery replacements, or modifications.
  5. Alterations and Customizations: Products altered beyond their original condition.

Exclusions from Liability

Monica Monaco is not responsible for indirect or consequential damages caused by the use, malfunction, or defects of our products. This includes but is not limited to:

  • Accuracy issues.
  • Damages resulting from abnormal use or external factors.

How to Request Warranty Service

If you believe your product qualifies for a warranty replacement or repair, please follow these steps:

  1. Contact our customer support team using the form or email provided on our website.
  2. Include the following details:
    • Your name and contact information.
    • Proof of purchase (order number, receipt, or other purchase documentation).
    • A detailed description of the issue.
    • Photos of the product showing the defect, if applicable.

Replacement Policy

If a product or part needs to be replaced, we may substitute it with an equivalent item if the original is unavailable.

We value your trust in Monica Monaco and are committed to making your experience exceptional. For any additional questions or concerns, please don’t hesitate to reach out to our support team.