Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information so you can follow your package every step of the way. Or you can track it here: https://monicamonaco.com/apps/track123

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders. Shipping costs and estimated delivery times are displayed at checkout based on your location.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery times vary by destination, but most customers receive their orders within 3–5 business days.

What is your return policy?

We want you to love your Monica Monaco watch. If you're not completely satisfied, you may return your item within 14 days of delivery, provided it is unworn, in its original condition, and includes all original packaging.

Are your watches water resistant?

Most Monica Monaco watches are designed to withstand everyday splashes and light rain. However, we do not recommend swimming, showering, or diving while wearing your watch. Please refer to the product page for specific water resistance details.

Do your watches come with a warranty?

Yes. All Monica Monaco watches are covered by a 24-month warranty against manufacturing defects, giving you confidence in the quality of your purchase.